FAQS

How Can We Assist?

WHAT IS FREEZE-DRYING?

According to Wikipedia, freeze drying, also known as lyophilization or cryodesiccation, is a low-temperature dehydration process that involves freezing the product, lowering pressure, then removing the ice by sublimation. This is in contrast to dehydration by most conventional methods that evaporate water using heat.

In other words, we remove the moisture from the product in order to dehydrate it. You can reconstitute food by adding liquid right back to the item but the candy, ice cream, and snacks are perfect in this freeze-dried state!

DO YOU OFFER LOCAL DELIVERY?

Yes! If you are located in Kitty Hawk, Kill Devil Hills, or Nags Head we charge a $3 delivery charge. Outside of those towns, we offer local pick-up when you're order is ready.

WHAT ARE THE PAYMENT OPTIONS?

We happily accept cash, credit/debit via Square, or Venmo for in-person transactions. For online orders, credit/debit cards are accepted through our online store via Square.

WHAT IS YOUR RETURN POLICY?

Due to the nature of our product, we cannot accept returns. If you are not happy with your item, please contact us and we'll see what we can do to help you.

ARE WE ALLERGY-FRIENDLY?

All of our treats are made on shared equipment with dairy, soy, wheat, peanuts, and tree nuts. 

If you'd like a custom order, we are happy to completely sanitize our equipment in order to offer you an allergy-friendly treat.